If you are not entirely satisfied with your purchase, we're here to help. You have 15 calendar days to return an item from the date you received it. This applies for candles and home fragrances only. Products must be returned unused and in the same condition and original packaging. Rustic Urban Soap co is not responsible for any associated postage costs to return the item. Refund is for products only. No refund is offered for shipping and handling costs

For hygiene reasons, we regret that we cannot offer refunds or exchanges on skincare and soap products In the case of an allergic reaction, please take a photo and contact us immediately for more information. The product must be returned within 3 days of purchase.

Please contact us at rusticurbnsoapco@gmail.com prior to returning items, any item(s) sent to us without contacting first are not eligible for refund.

Rustic Urban Soap Co reserves the right to reject the returns of goods which do not meet the eligibility criteria. Refunds must be applied to the original payment method used for purchase. You will receive an email confirmation when your return is received and your refund is being processed.